VICIdial Drop Lockout Time: Complete Optimization Guide

Quick Reference

Setting Name

drop_lockout_time

Default Value

0

Recommended

90 to 180 seconds for compliance

Impact Level

High

Location in VICIdial

Admin > Campaigns > [Campaign] > Drop Settings

What Drop Lockout Time Does

The number of seconds a lead is locked from being redialed after receiving a dropped/abandoned call. FTC regulations require that abandoned call recipients not be re-contacted within a reasonable period. Setting this prevents immediate re-dialing of leads who just heard a drop message.

Center Size Recommended Value Notes
10–25 Agents 90 to 180 seconds for compliance Start conservative, monitor for 48 hours before adjusting
25–100 Agents 90 to 180 seconds for compliance Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents 90 to 180 seconds for compliance Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Navigate to Admin > Campaigns
  2. 2 Select campaign
  3. 3 Find Drop Lockout Time field
  4. 4 Enter seconds (e.g., 90 for 90-second lockout)
  5. 5 Coordinate with legal/compliance team on required duration
  6. 6 Submit

Common Problems

Value of 0 allows immediate redial of dropped calls — compliance risk

Very high values (3600+) unnecessarily restrict redial of willing contacts

Works in conjunction with abandon_rate_target to control dropped call behavior

abandon_rate_target Abandon Rate Target Campaign drop_action Drop Action Campaign drop_exten Drop Extension Campaign safe_harbor_message Safe Harbor Message Campaign

ViciStack Module

How ViciStack Optimizes Drop Lockout Time

ViciStack's List Management & Optimization module automatically monitors and optimizes drop_lockout_time based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About List Management & Optimization →

Frequently Asked Questions

What does drop_lockout_time do in VICIdial? +
The number of seconds a lead is locked from being redialed after receiving a dropped/abandoned call. FTC regulations require that abandoned call recipients not be re-contacted within a reasonable period. Setting this prevents immediate re-dialing of leads who just heard a drop message.
What is the recommended value for drop_lockout_time? +
The recommended range for drop_lockout_time is 90 to 180 seconds for compliance. The out-of-box default is 0. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize drop_lockout_time for me? +
Yes. ViciStack's List Management & Optimization module monitors drop_lockout_time continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

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