VICIdial Transfer Group Order: Complete Optimization Guide

Quick Reference

Setting Name

xfer_group_order

Default Value

0

Recommended

1-9 to prioritize transfer destinations

Impact Level

Low

Location in VICIdial

Admin > Campaigns > [Campaign] > Transfer Settings

What Transfer Group Order Does

Sets the display order and priority of transfer destination groups available to agents on the transfer screen. Lower numbers appear first in the agent's transfer dropdown. Does not affect call routing priority — only agent UI presentation.

Center Size Recommended Value Notes
10–25 Agents 1-9 to prioritize transfer destinations Start conservative, monitor for 48 hours before adjusting
25–100 Agents 1-9 to prioritize transfer destinations Scale gradually — larger operations amplify effects of misconfiguration
100–500 Agents 1-9 to prioritize transfer destinations Consult ViciStack optimization team for enterprise-scale tuning

How to Change This Setting

  1. 1 Navigate to Admin > Campaigns
  2. 2 Select campaign or in-group
  3. 3 Find Transfer Group Order setting
  4. 4 Enter integer value for each transfer group
  5. 5 Submit

Common Problems

All at 0 means alphabetical display by group name

Agents select wrong transfer group when order is counterintuitive

Changes only affect new call sessions — active agents see old order

closer_campaigns Closer Campaigns Campaign concurrent_transfers Concurrent Transfers Campaign default_xfer_group Default Transfer Group Campaign

ViciStack Module

How ViciStack Optimizes Transfer Group Order

ViciStack's Dialer Tuning & Auto-Configuration module automatically monitors and optimizes xfer_group_order based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Learn About Dialer Tuning & Auto-Configuration →

Frequently Asked Questions

What does xfer_group_order do in VICIdial? +
Sets the display order and priority of transfer destination groups available to agents on the transfer screen. Lower numbers appear first in the agent's transfer dropdown. Does not affect call routing priority — only agent UI presentation.
What is the recommended value for xfer_group_order? +
The recommended range for xfer_group_order is 1-9 to prioritize transfer destinations. The out-of-box default is 0. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize xfer_group_order for me? +
Yes. ViciStack's Dialer Tuning & Auto-Configuration module monitors xfer_group_order continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

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