adaptive_dl_level

What Adaptive Dial Level Does

Controls whether VICIdial automatically adjusts the dial level based on real-time agent availability and abandon rate targets. When enabled, the system dynamically increases or decreases the number of simultaneous outbound calls per available agent to maintain optimal performance while staying within regulatory abandon rate limits.

Recommended Configuration

| Center Size | Recommended Value | Notes |

| --- | --- | --- |

| 10–25 Agents | Y (enabled) | Start conservative, monitor for 48 hours before adjusting |

| 25–100 Agents | Y (enabled) | Scale gradually — larger operations amplify effects of misconfiguration |

| 100–500 Agents | Y (enabled) | Consult ViciStack optimization team for enterprise-scale tuning |

How to Change This Setting

• Log into VICIdial admin panel

• Navigate to Admin > Campaigns

• Select the campaign to configure

• Scroll to the Dial Level section

• Set adaptive_dl_level to Y to enable or N to disable

• Set your target abandon rate in the abandon_rate_target field

• Click Submit to save changes

Common Problems

Setting to N causes manual-only dial level adjustments, reducing performance

Without proper abandon_rate_target set, adaptive dialing may push abandon rates above FTC 3% limit

Conflicts with power_dial_mode when both are set aggressively

ViciStack Module

ViciStack’s Dialer Tuning & Auto-Configuration module automatically monitors and optimizes adaptive_dl_level based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.