Privacy Policy

Last updated: March 17, 2026

ViciStack ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vicistack.com and use our services.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Fill out our audit request form (name, email, company name, phone number, VICIdial installation details)
  • Create an account or subscribe to our services
  • Contact us via email, phone, or live chat
  • Subscribe to our newsletter or blog updates

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and approximate geolocation
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring URL
  • Device information

Technical Data from Services

When you use ViciStack services, we collect technical data from your VICIdial installation necessary to provide optimization services. This includes system configuration data, call metrics, and performance statistics. We do not collect call recordings, customer personal data from your leads or contacts, or any data beyond what is necessary for optimization.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your audit requests and service subscriptions
  • Send you technical reports, system alerts, and service updates
  • Respond to your inquiries and support requests
  • Analyze usage patterns to improve our website and services
  • Detect, prevent, and address technical issues or security threats
  • Comply with legal obligations

Data Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We may share data with trusted third-party service providers who assist us in operating our website and services (e.g., hosting, analytics, email delivery).
  • Legal Requirements: We may disclose information if required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • With Your Consent: We may share information with your explicit consent.

Cookies and Tracking

We use privacy-focused analytics (Plausible Analytics) that does not use cookies and does not track individual users across websites. We do not use third-party advertising cookies.

We may use essential cookies necessary for website functionality, such as session management and security. These cookies are strictly necessary and cannot be disabled.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account data: Retained for the duration of your account plus 90 days after closure
  • Audit reports: Retained for 12 months after delivery
  • Technical optimization data: Retained for the duration of your service subscription
  • Communication records: Retained for 24 months

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate personal data
  • Request deletion of your personal data
  • Object to or restrict processing of your personal data
  • Request portability of your personal data
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS 1.3), encryption at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: