Stop Dialing Into the Void.
Monitor caller ID reputation in real-time, automatically rotate flagged numbers, and ensure your calls actually get answered. No more "Spam Likely" destroying your connect rates.
The Problem: Your Numbers Are Getting Flagged and You Don't Even Know It
Every major carrier now runs spam detection algorithms on incoming calls. When your outbound DIDs get flagged — and in high-volume dialing, they inevitably do — your calls display "Spam Likely," "Scam Probable," or simply get silently blocked. The prospect's phone never rings. Your dialer thinks the call went unanswered, so it burns through the lead and moves on. You're paying for carrier minutes on calls that were dead before they started.
Most VICIdial operations have no visibility into this problem. There's no built-in mechanism to check DID reputation, no alerting when numbers get flagged, and no automated rotation to pull bad numbers out of service. Teams discover the issue weeks later when they notice connect rates have cratered and can't figure out why. By then, their entire DID pool may be compromised.
Manual DID management doesn't scale. Checking each number against carrier databases, swapping CIDs across campaigns, and tracking rotation schedules in spreadsheets is a full-time job that most centers can't afford. The result is that flagged numbers stay in rotation for days or weeks, compounding the damage with every dial.
Automated DID Reputation Management
Reputation Scanning
ViciStack continuously queries carrier databases, STIR/SHAKEN attestation services, and third-party spam registries to assess the real-time reputation of every DID in your pool.
Risk Scoring
Each number receives a composite risk score based on complaint volume, carrier flags, answer rates, and geographic reputation. Numbers trending toward "Spam Likely" are flagged before they get blocked.
Automatic Rotation
Flagged DIDs are pulled from active campaigns and replaced with clean numbers automatically. No manual intervention, no campaign downtime, no missed dials.
Recovery & Recycling
Rested numbers are periodically re-scanned. Once reputation recovers, they re-enter the active pool. This maximizes the useful life of every DID you own.
Technical Requirements
Related Modules
Find Out How Many of Your DIDs Are Flagged
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