VICIdial Optimization Resources
Four ways to learn what we know without paying us a dollar. The blog is the long-form, the calculator is the math, the audit is the baseline pass, and the case studies are the receipts.
Technical Blog
Field notes from the team running 100+ contact centers. Dial-ratio math, AMD tuning, carrier reputation, hopper bottlenecks, and the occasional post-mortem when something breaks.
Read the blogROI Calculator
Plug in your seat count, connect rate, and CPL. The calculator returns the dollar value of the levers we tune in week two: AMD false-positive recovery, dial-ratio lift, list hygiene, and DID rotation.
Run the calculatorFree 247-Point Audit
The baseline reading is the same one we use on paying engagements. Logs, dial-ratio history, AMD thresholds, DID reputation, hopper query plans, and a written report at the end. You keep the report either way.
Request the auditCase Studies
Eight write-ups from solar, insurance, home services, financial, BPO, debt collection, political, and B2B verticals. Each one names the lever, the before number, and the after number.
Read the case studiesA few numbers, in case you want them first
Three quick reads from the case studies. Full list lives on the testimonials page.
Answer rates 12% to 31%
Hygiene module cut DID flagging by 80%; answer rates tripled in 30 days.
300-seat outbound center, solar
AMD false positives 22% to 3%
AI AMD tuning recovered thousands of live conversations per month.
150-seat blended center, insurance
CPL down 40% in 30 days
Rebuilt the dialer pipeline end-to-end after three prior consultants stalled.
200-seat outbound center, home services
Skip the reading and start with the audit
The 247-point baseline pass is the fastest way to find out what is leaving money on the table. Free, no commitment, you keep the report.
Request a free audit