OUR STORY

We Didn't Just Build ViciStack. We Needed ViciStack.

We started as contact center operators. Not consultants. Not vendors. We ran campaigns, managed agents, and fought with VICIdial every single day. We knew the platform was powerful — we also knew it was leaving an enormous amount of performance on the table.

The AMD was dropping live calls. Our DIDs were getting flagged faster than we could rotate them. Campaign settings that worked last month were silently degrading. And every "VICIdial expert" we hired just tweaked the same five settings and called it a day.

So we built the tools we wished existed. AI-powered AMD that actually learns your traffic patterns. DID hygiene that stays ahead of carrier flagging. Campaign optimization that runs 24/7, not just when someone remembers to check. That's ViciStack — built by operators, for operators.

100+

Centers Managed

5M+

Monthly Dials

15+

Years Experience

91

Team Members

The Team Behind ViciStack

JM

Leadership

Founder & CEO

15 years in the contact center trenches. Ran operations for centers doing 500K+ dials/month before building ViciStack to solve the problems no one else would.

AK

Engineering

CTO

Former Asterisk core contributor. Built telephony systems processing billions of minutes. Designed ViciStack's AI-powered AMD engine from scratch.

RM

Operations

Head of Customer Success

Managed 50+ VICIdial deployments across three continents. Ensures every client hits their 30-day performance targets.

How We Work

Precision Over Hype

We don't sell dreams. We show you the numbers before and after. Every recommendation is backed by data from your actual system.

We Eat Our Own Cooking

We run ViciStack on our own production systems. Every module we sell is a module we use internally, every day.

Technical Honesty

If we can't improve your metrics, we'll tell you. If a competitor's solution fits better, we'll recommend it. Our reputation matters more than any deal.

No Migration Religion

We optimize what you have. No forced platform changes, no vendor lock-in, no "you need to switch to our system." VICIdial stays. Performance improves.

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