VICIdial Tips, Guides & Case Studies
Actionable insights from 15+ years of VICIdial optimization. Every article is written by practitioners, not marketers.
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How Roofing Companies Should Run Their Call Center: Answering, Follow-Up and Storm Surges
An operator's guide for roofing companies: answer every call live, call web leads in minutes, follow up every estimate and staff the phones ...
Speed to Lead for Roofing Companies: How Fast to Call, How Many Times, and When to Stop
How fast a roofing company should call a new lead, how many attempts pay off, and how to set the dialer so no homeowner waits. Sourced numbe...
How Many Times Should You Call a Lead? We Measured 7.69 Million Dials
Most follow-up advice is opinion. This is 7,690,451 outbound dials and 6,570 booked appointments: attempts 4-9 return 2.09x their share of t...
Podcast Ep. 3: Contact Rate Optimization: The Math Behind Getting More Humans on the Phone
The actual math behind reaching more live humans per hour in outbound call centers. Covers dial timing, list hygiene, caller ID rotation, ti...
Podcast Ep. 2: VICIdial: The Complete Guide to Open-Source Call Center Software
Everything about VICIdial -- what it is, how it works, what it costs, who uses it, how to deploy it. Covers 14,000+ installations worldwide,...
Podcast Ep. 1: VICIdial AMD Configuration: The Complete Guide to Answering Machine Detection
Deep dive into VICIdial's Answering Machine Detection -- algorithm internals, dialplan configuration, AMDMINLEN for DID protection, iOS 26 c...
Asterisk AMI Commands Guide
Asterisk AMI Commands Guide. What call centers need to know about asterisk ami commands guide -- practical steps, real numbers, and what act...
Call Center Agent Burnout Prevention: Scheduling Fixes, Retention Tactics, and the Occupancy Math Nobody Talks About
Call center turnover runs 40-45% annually, costing $10K-$21K per agent. This guide covers occupancy rate math, scheduling fixes, retention s...
75+ Call Center Statistics for 2026: Industry Data, Benchmarks, and Trends
75+ call center statistics for 2026 -- market size ($496B), agent turnover (40-45%), AI adoption rates, cost per call benchmarks, TCPA fines...
Cold Calling Scripts for Call Centers
Cold Calling Scripts for Call Centers. What call centers need to know about cold calling scripts for call centers -- practical steps, real n...
Contact Rate Optimization Guide: DNC Scrubbing, Best Dial Windows, and the Numbers That Actually Move Revenue
Outbound answer rates run 15-25% on healthy lists. This guide covers DNC scrubbing workflows, time-of-day dialing matrices, DID rotation, an...
Dynamic Scripting for Call Centers
Dynamic Scripting for Call Centers. What call centers need to know about dynamic scripting for call centers -- practical steps, real numbers...
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