CAREERS

Join the team running 100+ contact centers.

ViciStack builds the dialer optimization, AI tooling, and operations stack that keeps over a hundred outbound contact centers humming. We are remote-first, ship every day, and hire for ownership over polish.

Why ViciStack

  • Real-world impact: every line of code or every booked call touches a live dialer making revenue.
  • Remote-first since day one; async by default with US-hours overlap for sales roles.
  • Transparent compensation tied to outcomes, not seat-time.
  • You will work directly with the team that authors our public 247-point VICIdial audit.

Open Roles

Outbound Roofing Sales Ninja

Sales · Remote (US hours) · Full-time

Close storm-damage and re-roof opportunities for our roofing clients. You will live on the phones, working warm transfers and self-generated leads from our 100+ contact-center network.

What you will do

  • Run discovery calls and book on-site inspections for partnered roofers.
  • Operate inside a VICIdial-powered dialer with AI-assisted call coaching.
  • Hit a weekly sit-set quota and a monthly closed-deal quota.
  • Feed back script and objection-handling notes to the ops team.

What we look for

  • 2+ years outbound phone sales (insurance restoration, home services, or solar a plus).
  • Comfortable with rejection and high call volume (150+ dials/day).
  • Stable home-office setup, USB headset, wired internet.
  • English fluency; Spanish a plus.
Apply for Outbound Roofing Sales Ninja →

Roofing Appointment Setter

Sales Development · Remote (US hours) · Full-time

Front-line role: dial homeowner lists, qualify storm or hail damage, and book the inspection slot. No closing, no quoting -- you set the table.

What you will do

  • Work assigned dialer campaigns through our VICIdial stack.
  • Qualify property type, ownership, and storm window per the script.
  • Schedule confirmed inspection slots straight into the partner roofers calendar.
  • Maintain a clean disposition log every call.

What we look for

  • Previous appointment-setting or call-center experience preferred.
  • Clear neutral accent; calm under push-back.
  • Reliable internet and a quiet workspace.
  • Open to weekend rotations in peak storm season.
Apply for Roofing Appointment Setter →

Operations / Implementation Engineer

Operations · Remote (Global) -- some overlap with US Central required · Full-time

Own end-to-end onboarding of new contact-center clients: VICIdial install, dialer tuning, AMD, DID hygiene, list intake, and agent training. The role that keeps 100+ centers running.

What you will do

  • Stand up new VICIdial clusters; tune carrier, AMD, and dialer settings.
  • Run the 247-point audit against new client installs and remediate findings.
  • Build SQL views and dashboards for client performance reviews.
  • Pair with the AI team to wire up automation hooks (call-coach, QC, intake).

What we look for

  • 3+ years operating VICIdial or another contact-center platform in production.
  • Linux comfort (AlmaLinux/RHEL preferred), MariaDB/MySQL, Asterisk basics.
  • Bash + at least one of Python / TypeScript / Go for glue scripts.
  • Bias toward writing things down -- runbooks, postmortems, audit notes.
Apply for Operations / Implementation Engineer →

Do not see a fit?

We hire opportunistically when the right person shows up. If you have run a dialer, scaled a contact center, or built tooling for one, tell us what you would own.

Send us a note →

Want to see what we run on?

Our free 247-point VICIdial audit is the same playbook our operations team uses on every new client. It is also the fastest way to see how we think.

See the Free Audit →