VICIdial 3.4 New Features: Everything You Need to Know
ViciStack Team
Deep-dive technical guides for configuring and tuning VICIdial for maximum performance. AMD, dial level, list management, and everything between.
5 articles
A complete breakdown of what changed in VICIdial 3.4 — new AMD capabilities, WebRTC improvements, API changes, and the configuration updates you need to make after upgrading.
ViciStack Team
Most call centers over-dial their top leads and under-dial their recycled ones. Here's a complete VICIdial list management framework covering upload, segmentation, recycling logic, and the dispositions that actually matter.
ViciStack Team
Call centers are losing 40-60% of connects to spam flagging. Here's how DID reputation actually works, how to monitor your numbers in VICIdial, and a rotation strategy that keeps your caller ID clean.
ViciStack Team
Out of hundreds of VICIdial settings, only 15 move the needle on predictive dialing performance. Here's exactly which settings to change, what values to use, and why — based on data from 200+ VICIdial installations.
ViciStack Team
Most VICIdial AMD configurations are wrong out of the box. Learn why your answering machine detection is killing agent time, the exact settings to fix it, and how to benchmark AMD performance in your operation.
ViciStack Team