VICIdial 3.4 New Features: Everything You Need to Know
VT
ViciStack Team
· 10 min read
Category
VICIdial Optimization
Deep-dive technical guides for configuring and tuning VICIdial for maximum performance. AMD, dial level, list management, and everything between.
5 articles
VICIdial List Management Best Practices: Stop Burning Your Best Leads
Most call centers over-dial their top leads and under-dial their recycled ones. Here's a complete VICIdial list management framework covering upload, segmentation, recycling logic, and the dispositions that actually matter.
VT
ViciStack Team
· 10 min read
VICIdial DID Management: How to Stop Your Numbers From Getting Flagged as Spam
Call centers are losing 40-60% of connects to spam flagging. Here's how DID reputation actually works, how to monitor your numbers in VICIdial, and a rotation strategy that keeps your caller ID clean.
VT
ViciStack Team
· 11 min read
VICIdial Predictive Dialer Settings: The 15 Configuration Changes That Actually Matter
Out of hundreds of VICIdial settings, only 15 move the needle on predictive dialing performance. Here's exactly which settings to change, what values to use, and why — based on data from 200+ VICIdial installations.
VT
ViciStack Team
· 15 min read
The Complete Guide to VICIdial Answering Machine Detection: Why Your AMD Sucks and How to Fix It
Most VICIdial AMD configurations are wrong out of the box. Learn why your answering machine detection is killing agent time, the exact settings to fix it, and how to benchmark AMD performance in your operation.
VT
ViciStack Team
· 12 min read