A complete breakdown of what changed in VICIdial 3.4 — new AMD capabilities, WebRTC improvements, API changes, and the configuration updates you need to make after upgrading.
Most call centers over-dial their top leads and under-dial their recycled ones. Here's a complete VICIdial list management framework covering upload, segmentation, recycling logic, and the dispositions that actually matter.
Call centers are losing 40-60% of connects to spam flagging. Here's how DID reputation actually works, how to monitor your numbers in VICIdial, and a rotation strategy that keeps your caller ID clean.