A complete breakdown of what changed in VICIdial 3.4 — new AMD capabilities, WebRTC improvements, API changes, and the configuration updates you need to make after upgrading.
Most call centers over-dial their top leads and under-dial their recycled ones. Here's a complete VICIdial list management framework covering upload, segmentation, recycling logic, and the dispositions that actually matter.
Out of hundreds of VICIdial settings, only 15 move the needle on predictive dialing performance. Here's exactly which settings to change, what values to use, and why — based on data from 200+ VICIdial installations.