A complete breakdown of what changed in VICIdial 3.4 — new AMD capabilities, WebRTC improvements, API changes, and the configuration updates you need to make after upgrading.
Call centers are losing 40-60% of connects to spam flagging. Here's how DID reputation actually works, how to monitor your numbers in VICIdial, and a rotation strategy that keeps your caller ID clean.
Out of hundreds of VICIdial settings, only 15 move the needle on predictive dialing performance. Here's exactly which settings to change, what values to use, and why — based on data from 200+ VICIdial installations.