ViciStack Blog -- Page 8
163 articles total
How We Built an AI Voice Agent from Real Cold Calls
The complete engineering breakdown of how ViciStack built an AI voice agent by analyzing 500+ real VICIdial cold call recordings -- transcri...
How to Reduce VICIdial AMD False Positives from 20% to Under 5%
Step-by-step guide to tuning VICIdial AMD parameters, per-carrier calibration, and testing methodology to cut false positives below 5%.
VICIdial Answering Machine Detection vs AI-Based AMD: Which Is Better?
Compare VICIdial's built-in answering machine detection with AI-based AMD: accuracy benchmarks, latency, cost per call, false positive rates...
VICIdial Asterisk CDR Analysis for Connect Rate Optimization
Analyze VICIdial Asterisk CDR data with SQL queries to optimize connect rates, identify dead air, and compare carrier performance.
VICIdial Auto-Dial Level Tuning by Campaign Type
Tune VICIdial auto_dial_level by campaign type -- B2B, insurance, solar, political -- with drop rate management and TCPA compliance.
VICIdial Caller ID Reputation Monitoring and Recovery Guide
Monitor and recover VICIdial caller ID reputation with DID rotation, STIR/SHAKEN attestation, cool-down strategies, and automated management...
VICIdial CNAM Lookup Integration for Inbound Routing
Configure CNAM dip in Asterisk for VICIdial inbound calls. Covers providers, pricing, skill-based routing, IVR customization, and DID-to-cam...
VICIdial Custom Report Building with MySQL Views and Queries
Build powerful custom VICIdial reports using MySQL views and queries. Covers key tables, agent performance, campaign dashboards, and BI tool...
VICIdial Database Partitioning for High-Volume Call Centers
How to partition VICIdial MySQL tables, archive old CDR data, tune InnoDB, and optimize queries for call centers handling millions of record...
VICIdial to Hosted Migration Checklist: Step-by-Step Guide
Complete 30-item checklist for migrating to hosted VICIdial. Covers data export, carrier migration, agent training, cutover, and post-migrat...
VICIdial Kamailio Load Balancing for 100+ Agent Call Centers
Deploy Kamailio load balancing for VICIdial with dispatcher module, health probing, and weighted routing across multiple Asterisk servers.
VICIdial Pause Codes and Agent Accountability Systems
Build VICIdial agent accountability systems using custom pause codes, real-time alerts, scorecards, and reporting for 25+ agent teams.
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