ViciStack Blog -- Page 7
161 articles total
VICIdial WebSocket Real-Time Dashboard with Grafana + Node.js
Build a real-time VICIdial dashboard with WebSocket push updates and Grafana panels. Full Node.js server code, SQL queries, systemd service,...
Machine Learning Lead Scoring for VICIdial: Prioritize Your Best Leads
Build a practical ML lead scoring system for VICIdial -- extract call data, train a gradient boosting model, score leads, and integrate with...
VICIdial vs GoHighLevel: Why Your 50-Seat Floor Can't Run on a Marketing Tool
VICIdial vs GoHighLevel compared for outbound call centers. Real pricing at 50+ seats, dialer limitations, rate caps, and when each platform...
VICIdial vs ReadyMode: Which Predictive Dialer Wins at Scale?
Honest comparison of VICIdial vs ReadyMode (formerly Xencall) for outbound call centers. Real pricing, dialing performance, AMD accuracy, an...
VICIdial Whisper and Barge: Real-Time Agent Coaching That Actually Works
Deep technical guide to VICIdial's whisper coaching, barge-in, and silent monitor -- ChanSpy internals, audio troubleshooting, permission co...
VoIP MOS Score: What It Means and How to Fix Bad Call Quality
Everything about VoIP MOS scores -- the 1-5 scale, how to measure on Asterisk/VICIdial, what causes low scores, and exact fixes for jitter, ...
Call Center Abandonment Rate: Why Your Callers Hang Up and How to Fix It
Practical guide to reducing call center abandonment rates -- queue callbacks, Erlang C staffing, IVR optimization, and the exact VICIdial se...
VICIdial Agent Efficiency Metrics: Stop Guessing Who's Actually Working
Practical guide to tracking agent efficiency in VICIdial -- the metrics that matter, the reports to run, and how to build accountability wit...
VICIdial SIP Troubleshooting: Fix One-Way Audio, 503s, and Registration Failures
Practical SIP debugging for VICIdial -- fix one-way audio, 503 errors, registration failures, and oualysis timeouts. Real packet captures an...
Asterisk PJSIP TLS Broken After OpenSSL 3 Upgrade? Here's the Fix for 'Wrong Curve' and Every Other Handshake Failure
OpenSSL 3.x breaks Asterisk PJSIP TLS with wrong curve errors. Fix it by regenerating certificates with P-256, configuring ciphers, and upda...
How We Built an AI Voice Agent from Real Cold Calls
The complete engineering breakdown of how ViciStack built an AI voice agent by analyzing 500+ real VICIdial cold call recordings -- transcri...
How to Reduce VICIdial AMD False Positives from 20% to Under 5%
Step-by-step guide to tuning VICIdial AMD parameters, per-carrier calibration, and testing methodology to cut false positives below 5%.
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