Industry Analysis
6 articles in this category
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Speech Analytics for Call Centers: From Call Recordings to Automated QA Without a Six-Figure Platform
Most call centers review 2% of calls manually. Speech analytics automates QA across 100% of recordings. This guide covers transcription, sen...
The State of VICIdial in 2026: Where the World's Most Deployed Open-Source Dialer Stands Today
VICIdial in 2026: current version (SVN 3939+), market position (14,000+ installs), AI AMD accuracy, WebRTC agents, STIR/SHAKEN status, cost ...
VICIdial Self-Managed vs Expert-Managed: When DIY Costs More Than Hiring Help
When does managing VICIdial yourself cost more than hiring an expert? We break down the real numbers: salaries, downtime, lost revenue, and ...
The True Cost of Hosted Dialers vs Self-Hosted VICIdial (With Real Numbers)
Five9 at 50 seats costs $397K over 3 years. Self-hosted VICIdial costs $149K. But the math isn't that simple. We break down every line item ...
How AI Is Changing Call Center Quality Control (And Why Most Centers Are Still Stuck in 2015)
Manual QA scores 2% of calls and takes 20 minutes per call. AI QC scores 100% of calls in real time. Here's what modern AI quality control a...
The True Cost of Running VICIdial in 2026: A Realistic Breakdown
VICIdial is 'free' — but the total cost of ownership tells a different story. This breakdown covers server infrastructure, VoIP, staffing, c...
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