ViciStack Blog -- Page 11
163 articles total
VICIdial API Guide: Non-Agent API & Agent API With Working Code Examples
Working code for VICIdial's Non-Agent API (add_lead, update_lead, campaign_stats) and Agent API (external_dial, click-to-call, disposition)....
VICIdial Asterisk Configuration: SIP, Codecs & NAT
Deep technical guide to Asterisk configuration in VICIdial -- SIP vs PJSIP channel drivers, codec selection, NAT traversal, trunk setup, dia...
VICIdial Call Recording: Storage, Compliance & Archival
Complete guide to VICIdial call recording -- storage calculations, MP3 vs WAV, PCI-DSS pause/resume, HIPAA compliance, S3 archival, and the ...
VICIdial Callback Automation: Setup & Best Practices
Complete guide to VICIdial callback automation -- CALLBK vs CBHOLD vs USERONLY, scheduling best practices, callback_check cron, hopper prior...
VICIdial Carrier Selection: SIP Trunks, Rates & Quality
How to choose SIP trunk providers for VICIdial -- rate comparison, quality metrics, STIR/SHAKEN support, concurrent channel pricing, and the...
VICIdial Cloud Deployment: AWS, GCP & DigitalOcean
Complete guide to deploying VICIdial on AWS, GCP, and DigitalOcean -- instance sizing, SIP NAT traversal, VPC security groups, cost comparis...
VICIdial CRM Integration Guide: Salesforce, HubSpot & Custom
Complete guide to integrating VICIdial with Salesforce, HubSpot, and custom CRMs -- screen pops, disposition sync, lead injection, click-to-...
VICIdial Disaster Recovery & High Availability Guide
Complete guide to VICIdial disaster recovery and high availability -- MySQL replication, Asterisk failover, recording backup, RTO/RPO planni...
VICIdial DNC List Management: Federal, State & Internal
Complete guide to DNC list management in VICIdial -- federal DNC scrubbing, state DNC lists, internal DNC processing, real-time DNC checking...
Building VICIdial Dashboards with Grafana & Metabase
Step-by-step guide to building VICIdial dashboards with Grafana and Metabase -- MySQL data source setup, key SQL queries for KPIs, real-time...
VICIdial Queue & Inbound Group Configuration Guide
Complete guide to VICIdial inbound group configuration -- queue management, skill-based routing, ring strategies, hold music, overflow handl...
VICIdial IVR Setup: Inbound Call Routing & Auto-Attendant
Complete guide to VICIdial IVR configuration -- call menus, DTMF routing, inbound groups, time-based routing, multi-level IVR, custom audio ...
Ready to Optimize Your VICIdial?
Stop reading about results and start seeing them. Our free audit identifies the highest-impact changes for your specific setup.
Get Your Free Audit →