Quick Reference
manual_dial_filter
What Manual Dial Filter Does
Applies filtering rules when agents attempt to manually dial numbers outside the normal predictive flow. Options include no filtering (NONE), preventing calls to DNC leads, or blocking calls to leads meeting specific criteria. Critical for preventing agents from manually calling DNC-listed numbers.
Recommended Configuration
| Center Size | Recommended Value | Notes |
| --- | --- | --- |
| 10–25 Agents | DNC_PERM for compliance enforcement | Start conservative, monitor for 48 hours before adjusting |
| 25–100 Agents | DNC_PERM for compliance enforcement | Scale gradually — larger operations amplify effects of misconfiguration |
| 100–500 Agents | DNC_PERM for compliance enforcement | Consult ViciStack optimization team for enterprise-scale tuning |
How to Change This Setting
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Navigate to Admin > Campaigns
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Select campaign
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Find Manual Dial Filter setting
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Set to DNC_PERM to prevent manual dialing of DNC leads
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Or create a custom filter in Admin > Lead Filters
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Submit
Common Problems
NONE setting allows agents to manually dial DNC-listed contacts — major compliance risk
Overly strict filters prevent legitimate manual follow-up calls
Filter doesn’t check internal DNC list vs. DNCL (scrubbed) list by default
ViciStack Module
ViciStack’s List Management & Optimization module automatically monitors and optimizes manual_dial_filter based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.
Frequently Asked Questions
What does manual_dial_filter do in VICIdial? +
Applies filtering rules when agents attempt to manually dial numbers outside the normal predictive flow. Options include no filtering (NONE), preventing calls to DNC leads, or blocking calls to leads meeting specific criteria. Critical for preventing agents from manually calling DNC-listed numbers.
What is the recommended value for manual_dial_filter? +
The recommended range for manual_dial_filter is DNC_PERM for compliance enforcement. The out-of-box default is NONE. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize manual_dial_filter for me? +
Yes. ViciStack's List Management & Optimization module monitors manual_dial_filter continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.
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