manual_dial_cid

What Manual Dial Caller ID Does

The caller ID number presented when agents manually dial numbers outside the normal campaign dialing flow. If left blank, the system uses outbound_cid. Setting this separately allows different CID presentation for manual vs. predictive calls.

Recommended Configuration

| Center Size | Recommended Value | Notes |

| --- | --- | --- |

| 10–25 Agents | Set to campaign’s primary outbound number | Start conservative, monitor for 48 hours before adjusting |

| 25–100 Agents | Set to campaign’s primary outbound number | Scale gradually — larger operations amplify effects of misconfiguration |

| 100–500 Agents | Set to campaign’s primary outbound number | Consult ViciStack optimization team for enterprise-scale tuning |

How to Change This Setting

• Navigate to Admin > Campaigns

• Select campaign

• Find Manual Dial Caller ID field

• Enter 10-digit number or leave blank to inherit outbound_cid

• Verify number is registered with carrier

• Submit

Common Problems

Blank value falls back to outbound_cid which may be a pooled number

Using unregistered number causes carrier rejection in STIR/SHAKEN environments

Not matching expected brand number confuses contacts

ViciStack Module

ViciStack’s DID Hygiene & Reputation Management module automatically monitors and optimizes manual_dial_cid based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.