Quick Reference
dial_status_filter
What Dial Status Filter Does
A comma-separated list of lead statuses that VICIdial will include when selecting leads from the hopper for dialing. Only leads with a status matching this filter will be dialed. This is the primary control for determining which leads get called in a campaign session.
Recommended Configuration
| Center Size | Recommended Value | Notes |
| --- | --- | --- |
| 10–25 Agents | NEW,NI,NA,B,DC for most outbound campaigns | Start conservative, monitor for 48 hours before adjusting |
| 25–100 Agents | NEW,NI,NA,B,DC for most outbound campaigns | Scale gradually — larger operations amplify effects of misconfiguration |
| 100–500 Agents | NEW,NI,NA,B,DC for most outbound campaigns | Consult ViciStack optimization team for enterprise-scale tuning |
How to Change This Setting
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Navigate to Admin > Campaigns
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Select campaign
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Find Dial Status Filter field
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Enter comma-separated status codes (e.g., NEW,NI,NA,B)
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Ensure status codes exist in Admin > Statuses
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Do NOT include DNC, DNCL, or DC unless specifically required
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Submit
Common Problems
Including DNC status accidentally dials do-not-call leads
Too narrow a filter empties the hopper quickly during campaigns
Not including NA and B misses reconnect opportunities from prior sessions
ViciStack Module
ViciStack’s List Management & Optimization module automatically monitors and optimizes dial_status_filter based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.
Frequently Asked Questions
What does dial_status_filter do in VICIdial? +
A comma-separated list of lead statuses that VICIdial will include when selecting leads from the hopper for dialing. Only leads with a status matching this filter will be dialed. This is the primary control for determining which leads get called in a campaign session.
What is the recommended value for dial_status_filter? +
The recommended range for dial_status_filter is NEW,NI,NA,B,DC for most outbound campaigns. The out-of-box default is NEW. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize dial_status_filter for me? +
Yes. ViciStack's List Management & Optimization module monitors dial_status_filter continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.
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