Quick Reference

Setting Name outbound_cid
Default Value Default Value
Recommended Valid registered DID matching campaign geography
Impact Level High
Location Admin > Campaigns > [Campaign] > Caller ID Settings
ViciStack Module DID Hygiene & Reputation Management

outbound_cid

What Outbound Caller ID Does

The caller ID number transmitted when making outbound calls in this campaign. Must be a number registered with your carrier and verified through STIR/SHAKEN attestation for best deliverability. Using unregistered or spoofed numbers causes carrier spam flagging and may violate TRACED Act.

| Center Size | Recommended Value | Notes |

| --- | --- | --- |

| 10–25 Agents | Valid registered DID matching campaign geography | Start conservative, monitor for 48 hours before adjusting |

| 25–100 Agents | Valid registered DID matching campaign geography | Scale gradually — larger operations amplify effects of misconfiguration |

| 100–500 Agents | Valid registered DID matching campaign geography | Consult ViciStack optimization team for enterprise-scale tuning |

How to Change This Setting

  • Navigate to Admin > Campaigns

  • Select campaign

  • Find Outbound Caller ID field

  • Enter 10-digit DID number (no formatting)

  • Verify number is active with carrier

  • Verify STIR/SHAKEN attestation level for this number

  • Submit

Common Problems

Using unverified number triggers spam flagging within days

Wrong format (with country code or dashes) causes delivery failure

Not rotating numbers causes spam flagging from high-volume dialing on single DID

ViciStack Module

ViciStack’s DID Hygiene & Reputation Management module automatically monitors and optimizes outbound_cid based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Frequently Asked Questions

What does outbound_cid do in VICIdial? +

The caller ID number transmitted when making outbound calls in this campaign. Must be a number registered with your carrier and verified through STIR/SHAKEN attestation for best deliverability. Using unregistered or spoofed numbers causes carrier spam flagging and may violate TRACED Act.

What is the recommended value for outbound_cid? +

The recommended range for outbound_cid is Valid registered DID matching campaign geography. The out-of-box default is . Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.

Can ViciStack automatically optimize outbound_cid for me? +

Yes. ViciStack's DID Hygiene & Reputation Management module monitors outbound_cid continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

Related Settings

dial_prefix View setting → filter_clean_cid_number View setting → force_dial_prefix View setting → manual_dial_cid View setting →

Related Blog Posts

Industry Insights 75+ Call Center Statistics for 2026: Industry Data, Benchmarks, and Trends Read article → Call Center Operations Contact Rate Optimization: The Math Behind Getting More Humans on the Phone Read article → Call Center Operations Contact Rate Optimization Guide: DNC Scrubbing, Best Dial Windows, and the Numbers That Actually Move Revenue Read article →

Part of the Complete VICIdial Implementation Guide and VICIdial Performance Optimization Guide

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