list_order

What List Order Does

Sets the priority order in which multiple lists assigned to a campaign are dialed. Lists with lower order numbers are dialed first. Once a list is exhausted, VICIdial moves to the next list by order number. Allows prioritizing high-quality lists over broader suppression-heavy lists.

Recommended Configuration

| Center Size | Recommended Value | Notes |

| --- | --- | --- |

| 10–25 Agents | 1-9 for priority ordering across multiple lists | Start conservative, monitor for 48 hours before adjusting |

| 25–100 Agents | 1-9 for priority ordering across multiple lists | Scale gradually — larger operations amplify effects of misconfiguration |

| 100–500 Agents | 1-9 for priority ordering across multiple lists | Consult ViciStack optimization team for enterprise-scale tuning |

How to Change This Setting

• Navigate to Admin > Lists

• Select list

• Find List Order field

• Enter integer priority (1 = highest priority)

• Ensure all lists in campaign have distinct order numbers

• Submit for each list

Common Problems

All lists at order 0 means selection is random across lists

Not ordering means low-quality lists get dialed equally with premium lists

Ordering doesn’t prevent mixing — use lead_filter for strict list separation

ViciStack Module

ViciStack’s List Management & Optimization module automatically monitors and optimizes list_order based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.