Quick Reference
lead_recycling
What Lead Recycling Does
Enables automatic recycling of leads that were previously dispositioned as No Answer, Busy, or other configured statuses back into the active dial queue after a specified delay. This maximizes contact rates from existing lists without requiring new lead purchases.
Recommended Configuration
| Center Size | Recommended Value | Notes |
| --- | --- | --- |
| 10–25 Agents | Y with proper delay configuration | Start conservative, monitor for 48 hours before adjusting |
| 25–100 Agents | Y with proper delay configuration | Scale gradually — larger operations amplify effects of misconfiguration |
| 100–500 Agents | Y with proper delay configuration | Consult ViciStack optimization team for enterprise-scale tuning |
How to Change This Setting
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Navigate to Admin > Campaigns
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Select campaign
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Enable Lead Recycling option
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Configure recycling delay (hours/days between contact attempts)
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Set which dispositions trigger recycling
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Set maximum recycle attempts per lead
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Submit
Common Problems
Recycling without delay causes immediate redial of no-answers — annoying and ineffective
Too many recycle attempts burns out leads and triggers DNC complaints
Not excluding DNC/DNCL from recycle filter causes compliance violations
ViciStack Module
ViciStack’s List Management & Optimization module automatically monitors and optimizes lead_recycling based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.
Frequently Asked Questions
What does lead_recycling do in VICIdial? +
Enables automatic recycling of leads that were previously dispositioned as No Answer, Busy, or other configured statuses back into the active dial queue after a specified delay. This maximizes contact rates from existing lists without requiring new lead purchases.
What is the recommended value for lead_recycling? +
The recommended range for lead_recycling is Y with proper delay configuration. The out-of-box default is N. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize lead_recycling for me? +
Yes. ViciStack's List Management & Optimization module monitors lead_recycling continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.
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