drop_lockout_time

What Drop Lockout Time Does

The number of seconds a lead is locked from being redialed after receiving a dropped/abandoned call. FTC regulations require that abandoned call recipients not be re-contacted within a reasonable period. Setting this prevents immediate re-dialing of leads who just heard a drop message.

Recommended Configuration

| Center Size | Recommended Value | Notes |

| --- | --- | --- |

| 10–25 Agents | 90 to 180 seconds for compliance | Start conservative, monitor for 48 hours before adjusting |

| 25–100 Agents | 90 to 180 seconds for compliance | Scale gradually — larger operations amplify effects of misconfiguration |

| 100–500 Agents | 90 to 180 seconds for compliance | Consult ViciStack optimization team for enterprise-scale tuning |

How to Change This Setting

• Navigate to Admin > Campaigns

• Select campaign

• Find Drop Lockout Time field

• Enter seconds (e.g., 90 for 90-second lockout)

• Coordinate with legal/compliance team on required duration

• Submit

Common Problems

Value of 0 allows immediate redial of dropped calls — compliance risk

Very high values (3600+) unnecessarily restrict redial of willing contacts

Works in conjunction with abandon_rate_target to control dropped call behavior

ViciStack Module

ViciStack’s List Management & Optimization module automatically monitors and optimizes drop_lockout_time based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.