Quick Reference
daily_call_limit
What Daily Call Limit Does
Sets the maximum number of times a single lead can be called within a single calendar day. A value of 0 means no limit. Setting appropriate limits prevents over-contacting prospects which can trigger DNC complaints and carrier spam flagging.
Recommended Configuration
| Center Size | Recommended Value | Notes |
| --- | --- | --- |
| 10–25 Agents | 3 to 5 for residential, up to 10 for B2B | Start conservative, monitor for 48 hours before adjusting |
| 25–100 Agents | 3 to 5 for residential, up to 10 for B2B | Scale gradually — larger operations amplify effects of misconfiguration |
| 100–500 Agents | 3 to 5 for residential, up to 10 for B2B | Consult ViciStack optimization team for enterprise-scale tuning |
How to Change This Setting
-
Navigate to Admin > Campaigns
-
Select campaign
-
Find Daily Call Limit field
-
Enter integer value (e.g., 3)
-
Set to 0 to disable the limit entirely
-
Consider TCPA requirements for your vertical when setting this value
-
Submit
Common Problems
Value of 0 allows unlimited daily contacts — major TCPA risk for some verticals
Setting too low misses optimal contact windows for time-sensitive campaigns
Daily limit resets at midnight server time — confirm server timezone is correct
ViciStack Module
ViciStack’s List Management & Optimization module automatically monitors and optimizes daily_call_limit based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.
Frequently Asked Questions
What does daily_call_limit do in VICIdial? +
Sets the maximum number of times a single lead can be called within a single calendar day. A value of 0 means no limit. Setting appropriate limits prevents over-contacting prospects which can trigger DNC complaints and carrier spam flagging.
What is the recommended value for daily_call_limit? +
The recommended range for daily_call_limit is 3 to 5 for residential, up to 10 for B2B. The out-of-box default is 0. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize daily_call_limit for me? +
Yes. ViciStack's List Management & Optimization module monitors daily_call_limit continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.
Need Help Optimizing Your VICIdial?
Get a free performance audit from our team of VICIdial experts. We'll identify quick wins and long-term improvements.
Get Your Free Audit →