xfer_group_order

What Transfer Group Order Does

Sets the display order and priority of transfer destination groups available to agents on the transfer screen. Lower numbers appear first in the agent’s transfer dropdown. Does not affect call routing priority — only agent UI presentation.

Recommended Configuration

| Center Size | Recommended Value | Notes |

| --- | --- | --- |

| 10–25 Agents | 1-9 to prioritize transfer destinations | Start conservative, monitor for 48 hours before adjusting |

| 25–100 Agents | 1-9 to prioritize transfer destinations | Scale gradually — larger operations amplify effects of misconfiguration |

| 100–500 Agents | 1-9 to prioritize transfer destinations | Consult ViciStack optimization team for enterprise-scale tuning |

How to Change This Setting

• Navigate to Admin > Campaigns

• Select campaign or in-group

• Find Transfer Group Order setting

• Enter integer value for each transfer group

• Submit

Common Problems

All at 0 means alphabetical display by group name

Agents select wrong transfer group when order is counterintuitive

Changes only affect new call sessions — active agents see old order

ViciStack Module

ViciStack’s Dialer Tuning & Auto-Configuration module automatically monitors and optimizes xfer_group_order based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.