SVYVM — Survey Voicemail

What SVYVM Means

The survey IVR reached a voicemail/answering machine rather than a live respondent. Survey could not be completed. The contact exists but was not available at time of call.

When This Status Is Set

SVYVM is assigned automatically when a survey-campaign call is answered by a voicemail system or answering machine rather than a live person. The AMD engine detects the machine greeting during the initial audio analysis, and because the call was placed in a survey campaign context, the system writes SVYVM rather than the standard AA or A status. This allows operations to track survey-specific voicemail outcomes separately from standard outbound campaign answering-machine results. SVYVM typically occurs when the survey is conducted as an automated outbound dial (robo-survey) rather than a post-agent-call transfer, since in the transfer scenario the contact was already live on the line. The call attempt and AMD classification are recorded in vicidial_log.

Impact on List Management

SVYVM leads are recyclable and should be included in your dial_status_filter with an appropriate delay, since the number is confirmed active and a real person owns the line. The recycling strategy for SVYVM depends on the survey type: for time-sensitive satisfaction surveys, you may want a short recycle delay (4-12 hours) to catch the contact live before the experience being surveyed fades from memory. For general research surveys, a longer delay (24-48 hours) with time-of-day rotation is appropriate. Consider whether leaving a voicemail message inviting the contact to participate in the survey via a callback number or web link would be more effective than repeated outbound dial attempts. Track SVYVM rates by time of day to identify calling windows where live contact rates for your survey population are highest.

Best Practices

• Include SVYVM in dial_status_filter for recycling with a time-of-day rotation to improve the probability of reaching the contact live

• For satisfaction surveys, consider alternative contact methods for voicemail contacts — SMS or email survey invitations may achieve higher completion rates than repeated phone attempts

• Track SVYVM rate by time of day to optimize the survey calling schedule for maximum live contact rates

• If SVYVM rate exceeds 30%, the calling window is likely misaligned with the target population’s availability — shift calling hours accordingly

• Compare SVYVM rates between survey campaigns and standard outbound campaigns on the same lists to verify AMD is behaving consistently across campaign types

Admin Configuration

SVYVM is a system-level status defined in Admin → System Statuses with callable set to Y. The AMD configuration that produces SVYVM classifications is managed at the campaign level under Campaign Detail → AMD/VM Settings, using the same AMD sensitivity and detection parameters as standard campaigns. Lead recycling for SVYVM is configured in Campaign Detail → Lead Recycling with adjustable delay and attempt limits. Survey-specific campaign settings are managed under Campaign Detail → Survey Settings, which controls the survey dialplan context and IVR routing. To analyze SVYVM trends, query vicidial_log filtered by status = 'SVYVM' and group by hour-of-day to identify optimal calling windows.

ViciStack’s List Management module monitors disposition distribution in real time — automatically adjusting recycling logic, dial_status_filter priorities, and hopper fill strategies based on how your dispositions are trending. No manual SQL, no spreadsheet audits.