Quick Reference

Setting Name campaign_recording
Default Value NONE
Recommended ALLCALLS for compliance-critical operations
Impact Level High
Location Admin > Campaigns > [Campaign] > Recording Settings
ViciStack Module AI Quality Control

campaign_recording

What Campaign Recording Does

Controls whether and how calls are recorded in this campaign. Options include no recording (NONE), record all calls (ALLCALLS), agent-triggered recording (AGENT), or recording only when a sale is made. Proper recording configuration is essential for compliance, QA, and dispute resolution.

| Center Size | Recommended Value | Notes |

| --- | --- | --- |

| 10–25 Agents | ALLCALLS for compliance-critical operations | Start conservative, monitor for 48 hours before adjusting |

| 25–100 Agents | ALLCALLS for compliance-critical operations | Scale gradually — larger operations amplify effects of misconfiguration |

| 100–500 Agents | ALLCALLS for compliance-critical operations | Consult ViciStack optimization team for enterprise-scale tuning |

How to Change This Setting

  • Go to Admin > Campaigns

  • Select campaign

  • Find Campaign Recording option

  • Select ALLCALLS for full recording

  • Ensure sufficient storage for recording files (estimate 8-10 MB per call-hour)

  • Configure recording archive and retention policy

  • Submit

Common Problems

NONE setting exposes operation to compliance risk if regulators request call verification

Recording storage fills up without automated archival in place

Recording filenames/paths must match what the reporting system expects

ViciStack Module

ViciStack’s AI Quality Control module automatically monitors and optimizes campaign_recording based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.

Frequently Asked Questions

What does campaign_recording do in VICIdial? +

Controls whether and how calls are recorded in this campaign. Options include no recording (NONE), record all calls (ALLCALLS), agent-triggered recording (AGENT), or recording only when a sale is made. Proper recording configuration is essential for compliance, QA, and dispute resolution.

What is the recommended value for campaign_recording? +

The recommended range for campaign_recording is ALLCALLS for compliance-critical operations. The out-of-box default is NONE. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.

Can ViciStack automatically optimize campaign_recording for me? +

Yes. ViciStack's AI Quality Control module monitors campaign_recording continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.

Related Settings

scheduled_callbacks View setting → start_call_url View setting → amd_type View setting →

Related Blog Posts

Compliance Call Center Compliance Checklist: FTC, TCPA, TSR, and State Laws in 2026 Read article → Technical Guides Migrating from GoAutoDial to VICIdial: Step-by-Step Read article → Industry Insights Predictive vs Progressive vs Preview Dialing: When to Use Each Read article →

Part of the Complete VICIdial Implementation Guide and VICIdial Performance Optimization Guide

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