Recording Not Starting

What Causes This Error

Call recordings are configured in the campaign but not being created. Common causes: recording directory doesn’t exist or has wrong permissions, disk space full on recording volume, Asterisk MixMonitor application not loaded, campaign_recording setting set to NONE, or the recording path in VICIdial configuration doesn’t match actual server path.

How to Fix It

• 1 Verify recording directory exists: ls -la /var/spool/asterisk/monitor/

• 2 Check disk space: df -h (recording partition must have space)

• 3 Check directory permissions: chown -R asterisk:asterisk /var/spool/asterisk/monitor/

• Verify MixMonitor is loaded: asterisk -rx ‘module show like MixMonitor’

• 5 Check campaign_recording setting in Admin > Campaigns — must not be NONE

• 6 Review Asterisk log for recording errors: grep -i record /var/log/asterisk/messages

• Test recording manually: asterisk -rx ‘originate…’ with MixMonitor in dialplan

How to Prevent It

Monitor recording disk space with alerts at 80% capacity. Implement automated recording archival and deletion policies. Test recording functionality after any VICIdial or Asterisk update. Include recording check in daily system health report.

ViciStack’s free 30-day support plan includes unlimited live VICIdial troubleshooting. If you can’t resolve this error with the steps above, our engineers will connect to your system and fix it directly — no support tickets, no hourly billing.