Callback Not Firing

What Causes This Error

Scheduled callbacks are not being dialed at their configured times. Causes include: VICIdial cron job (vicidial_callback_check.pl) is not running, scheduled_callbacks is set to N in campaign, the CALLBK status is not in dial_status_filter, callback lead recycling is not configured, or the server time is wrong causing time comparison failures.

How to Fix It

• 1 Verify callback cron is running: crontab -l -u root | grep callback

• 2 Check cron execution: tail -50 /var/log/cron

• 3 Verify campaign has scheduled_callbacks = Y in Admin > Campaigns

• 4 Ensure CALLBK is in dial_status_filter

• 5 Check callback queue: SELECT * FROM vicidial_callbacks WHERE callback_time < NOW() AND status=‘ACTIVE’

• 6 Verify server time is correct: date

• 7 Manually trigger callback check: /usr/share/astguiclient/vicidial_callback_check.pl

How to Prevent It

Monitor cron job execution regularly. Include CALLBK in all campaign dial_status_filter templates. Test callback scheduling during initial campaign setup. Document callback configuration in campaign setup documentation.

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