CPL benchmarks by industry, team size, and channel — based on aggregated data from outbound call center operations. Includes the formula, the variables that move it, and a target-setting framework.
Not a vendor comparison chart — a real assessment from a call center engineer who's deployed both platforms across outbound sales operations. Where each wins, where each loses, and when the switch actually makes sense.
A complete breakdown of what changed in VICIdial 3.4 — new AMD capabilities, WebRTC improvements, API changes, and the configuration updates you need to make after upgrading.