Industry Analysis

Market trends, competitive analysis, and data-driven insights for call center leaders.

2 articles

How AI Is Changing Call Center Quality Control (And Why Most Centers Are Still Stuck in 2015)

Manual QA scores 2% of calls and takes 20 minutes per call. AI QC scores 100% of calls in real time. Here's what modern AI quality control actually does, what it can't do, and how to implement it without disrupting your operation.

ViciStack Team

March 9, 2026 · 11 min read

Industry Analysis

The True Cost of Running VICIdial in 2026: A Realistic Breakdown

VICIdial is 'free' — but the total cost of ownership tells a different story. This breakdown covers server infrastructure, VoIP, staffing, compliance, and the hidden costs most managers don't account for.

ViciStack Team

February 25, 2026 · 9 min read