What's wrong with VICIdial's built-in reporting?

VICIdial's built-in reporting consists of static HTML tables from MySQL queries written nearly two decades ago. There are no charts, trend lines, or at-a-glance KPI summaries. Getting answers to basic operational questions requires exporting data and manually building comparisons in spreadsheets.

Can I integrate ViciStack Analytics with other tools?

ViciStack provides a full REST API for programmatic access to every metric. You can push data into BI tools, CRMs, or custom applications. Webhooks notify external systems when KPIs cross thresholds you define.

How many users can access the analytics dashboard?

Unlimited dashboard viewers are included with every plan. Data is retained for 12 months on a rolling basis (configurable), and reports can be exported in CSV, PDF, JSON, or via the API.

MODULE 7 — ANALYTICS

Finally. A VICIdial Dashboard Built After 2005.

Q: Does ViciStack Analytics work in real-time?

Yes. ViciStack reads directly from your VICIdial database and Asterisk events in real-time. Every call, agent state change, disposition, and queue event is captured and displayed live — no refresh button, no stale data.

A modern analytics dashboard with real-time data, custom reports, and full API access. See what's actually happening across your campaigns without wrestling with VICIdial's admin panel.

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Real-time

Live Data

Custom

Reports

Full

API Access

The Problem: VICIdial's Reporting Hasn't Changed Since 2005

VICIdial's built-in reporting consists of static HTML tables generated from MySQL queries written nearly two decades ago. The real-time agent panel shows basic status information, but getting a comprehensive view of campaign performance requires navigating through a maze of separate report pages, each with its own query parameters and output format. There are no charts, no trend lines, no at-a-glance KPI summaries — just rows and columns of raw data.

Getting answers to basic operational questions — "Which campaign has the highest cost-per-acquisition right now?" or "How does this week's connect rate compare to last week?" — requires exporting data, opening spreadsheets, and manually building comparisons. By the time you have the answer, the situation has already changed. Decisions based on stale data are often worse than decisions based on no data at all.

Integration with external tools is equally painful. VICIdial's Non-Agent API provides basic functionality, but building real-time dashboards, pushing metrics to BI platforms, or triggering automated workflows requires custom development and ongoing maintenance. Most operations simply accept VICIdial's reporting limitations and make decisions based on incomplete information.

HOW IT WORKS

Real-Time Visibility, Zero Configuration

Data Collection

ViciStack reads directly from your VICIdial database and Asterisk events in real-time. Every call, agent state change, disposition, and queue event is captured and indexed for instant retrieval.

Live Dashboards

Pre-built dashboards show campaign performance, agent utilization, call volume, connect rates, and conversion metrics updating in real-time. No refresh button, no stale data — just a live view of your operation.

Custom Reports

Build custom reports with drag-and-drop simplicity. Filter by campaign, list, agent, time range, disposition, or any combination. Schedule reports for automated delivery to stakeholders via email or Slack.

API & Integrations

Full REST API gives you programmatic access to every metric. Push data into your BI tools, CRM, or custom applications. Webhooks notify external systems when KPIs cross thresholds you define.