Finally. A VICIdial Dashboard Built After 2005.
Real-time visibility into every metric that matters — connect rates, conversion rates, cost per lead, agent performance, DID health, AMD accuracy — without needing a PhD in VICIdial to understand the numbers.
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Live data
Custom
Exportable reports
API
Data access
The Problem: VICIdial's Reporting Was Built in 2006
VICIdial's built-in reporting is functional but fragmented. Your connect rate lives in one report. Your agent performance lives in another. Your DID health isn't reported at all. Campaign comparison requires manually exporting multiple CSVs and piecing them together in Excel.
The real-time monitoring screen (/vicidial/admin.php?ADD=111) gives you a snapshot of live agent status, but it refreshes slowly, shows no historical context, and requires knowing the VICIdial admin panel navigation to find anything. New managers take weeks to learn which reports show what.
ViciStack's Analytics Dashboard pulls data from VICIdial's database and API in real-time and presents it in a modern, role-appropriate interface. Managers see campaign-level KPIs. Supervisors see agent performance. Executives see cost-per-lead and revenue trends. Every view shows context — current vs. last week, current vs. baseline, current vs. industry benchmark. Exportable to CSV, PDF, or via API for your own BI tools.
Every Metric That Matters
See Your Operation in Real-Time — Free
The Analytics Dashboard is included in every ViciStack plan. Start with the free audit.
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