VICIdial Process Not Running

What Causes This Error

The VICIdial background daemon processes (VDaemon, AST_manager, or hopper scripts) have stopped. These processes handle call routing, lead loading, hopper management, and real-time monitoring. Without them, the dialer stops placing calls even if Asterisk is running.

How to Fix It

• 1 Check VICIdial daemon status: ps aux | grep VDAD

• 2 Check all VICIdial processes: ps aux | grep vicidial

• 3 Review daemon log: tail -100 /var/log/astguiclient/VDAD.txt

• 4 Restart VICIdial daemons: /usr/share/astguiclient/VDAD.pl &

• 5 Restart hopper: /usr/share/astguiclient/AST_VDhopper.pl &

• 6 Check if cron is running VICIdial scripts: crontab -l -u root

• 7 After restart, verify calls resume by watching real-time report

How to Prevent It

Implement process monitoring with automatic restart (supervisord or systemd units for VICIdial processes). Set up alerts for process failures. Schedule regular verification of all VICIdial daemon processes in system health checks.

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