VICIdial Error: VICIdial Process Not Running — Cause & Fix

Error Summary

Error Message

VICIdial Process Not Running

Severity

Critical

Component

Web

What Causes This Error

The VICIdial background daemon processes (VDaemon, AST_manager, or hopper scripts) have stopped. These processes handle call routing, lead loading, hopper management, and real-time monitoring. Without them, the dialer stops placing calls even if Asterisk is running.

How to Fix It

  1. 1
    Check VICIdial daemon status: ps aux | grep VDAD
  2. 2
    Check all VICIdial processes: ps aux | grep vicidial
  3. 3
    Review daemon log: tail -100 /var/log/astguiclient/VDAD.txt
  4. 4
    Restart VICIdial daemons: /usr/share/astguiclient/VDAD.pl &
  5. 5
    Restart hopper: /usr/share/astguiclient/AST_VDhopper.pl &
  6. 6
    Check if cron is running VICIdial scripts: crontab -l -u root
  7. 7
    After restart, verify calls resume by watching real-time report

How to Prevent It

Implement process monitoring with automatic restart (supervisord or systemd units for VICIdial processes). Set up alerts for process failures. Schedule regular verification of all VICIdial daemon processes in system health checks.

Critical Asterisk Not Running Asterisk Critical Hopper Empty Web Critical Database Connection Lost Database

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Frequently Asked Questions

What causes the VICIdial "VICIdial Process Not Running" error?
The VICIdial background daemon processes (VDaemon, AST_manager, or hopper scripts) have stopped. These processes handle call routing, lead loading, hopper management, and real-time monitoring. Without them, the dialer stops placing calls even if Asterisk is running.
How do I fix the VICIdial "VICIdial Process Not Running" error?
Check VICIdial daemon status: ps aux | grep VDAD Then: Check all VICIdial processes: ps aux | grep vicidial Then: Review daemon log: tail -100 /var/log/astguiclient/VDAD.txt Then: Restart VICIdial daemons: /usr/share/astguiclient/VDAD.pl & Then: Restart hopper: /usr/share/astguiclient/AST_VDhopper.pl & Then: Check if cron is running VICIdial scripts: crontab -l -u root Then: After restart, verify calls resume by watching real-time report
How can I prevent the "VICIdial Process Not Running" error in VICIdial?
Implement process monitoring with automatic restart (supervisord or systemd units for VICIdial processes). Set up alerts for process failures. Schedule regular verification of all VICIdial daemon processes in system health checks.