Quick Reference
no_agent_no_queue
What No Agent No Queue Does
When enabled, the dialer stops placing outbound calls if no agents are logged in and available. This prevents calls from being placed to a live contact when no agent exists to take the call — a compliance and experience risk.
Recommended Configuration
| Center Size | Recommended Value | Notes |
| --- | --- | --- |
| 10–25 Agents | Y for outbound-primary operations | Start conservative, monitor for 48 hours before adjusting |
| 25–100 Agents | Y for outbound-primary operations | Scale gradually — larger operations amplify effects of misconfiguration |
| 100–500 Agents | Y for outbound-primary operations | Consult ViciStack optimization team for enterprise-scale tuning |
How to Change This Setting
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Navigate to Admin > Campaigns
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Select campaign
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Find No Agent No Queue option
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Set to Y to pause dialing when no agents available
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Set to N to continue dialing regardless of agent availability
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Submit
Common Problems
N setting allows calls to connect with no agent available — automatic drop
Creates compliance risk if abandoned rate already near threshold
Does not account for agents in wrap-up — combine with available_only_ratio_tally
ViciStack Module
ViciStack’s Dialer Tuning & Auto-Configuration module automatically monitors and optimizes no_agent_no_queue based on real-time performance data from your operation. Instead of manual tuning, ViciStack continuously analyzes call outcomes, agent performance, and contact rates to recommend and implement optimal values — often catching configuration drift before it affects your numbers.
Frequently Asked Questions
What does no_agent_no_queue do in VICIdial? +
When enabled, the dialer stops placing outbound calls if no agents are logged in and available. This prevents calls from being placed to a live contact when no agent exists to take the call — a compliance and experience risk.
What is the recommended value for no_agent_no_queue? +
The recommended range for no_agent_no_queue is Y for outbound-primary operations. The out-of-box default is N. Note that optimal values vary by operation size, campaign type, and carrier — use ViciStack's automated tuning to find your exact optimal configuration.
Can ViciStack automatically optimize no_agent_no_queue for me? +
Yes. ViciStack's Dialer Tuning & Auto-Configuration module monitors no_agent_no_queue continuously and alerts you when the value drifts outside optimal range. On qualifying plans, ViciStack can automatically adjust this setting based on real-time performance data — no manual intervention required.
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