Your Dialer Is Wasting Half Your Agents' Time
AMD is dropping live calls
Default VICIdial AMD settings classify 15-25% of real humans as answering machines. Those people never get connected to an agent. They just hear silence and hang up.
Predictive ratios are wrong
Too aggressive and you get abandoned calls and TCPA risk. Too conservative and agents sit idle between connects. Most installs never tune this after day one.
Trunks are misconfigured
Bad codec negotiation, wrong DTMF mode, missing STIR/SHAKEN attestation. Calls that connect sound terrible or don't connect at all. Your carrier blames VICIdial, VICIdial blames the carrier.
Lists are full of garbage
Disconnected numbers, wrong time zones, DNC violations waiting to happen. Every bad dial costs money and burns your caller ID reputation.
Nobody is watching the numbers
No real-time dashboards, no alerting, no trend analysis. Problems compound silently for weeks before someone notices the conversion rate dropped off a cliff.
Five Things That Move the Needle
AMD optimization
We tune your AMD settings for your specific traffic patterns. Not a template -- actual analysis of your call recordings to find the right thresholds. Typical improvement: 15-20% fewer false positives.
Predictive dialer tuning
Dial level, adaptive algorithm, hopper settings, drop rate limits -- all calibrated to your agent count and answer rates. More connects per hour without blowing your abandon rate.
Trunk and carrier configuration
SIP trunk settings, codec priority, DTMF mode, registration timers, STIR/SHAKEN attestation. We fix the plumbing so calls actually connect cleanly.
List management cleanup
DNC scrubbing, disconnected number removal, time zone assignment, duplicate purge, lead recycling rules. Stop wasting dials on numbers that will never convert.
Real-time monitoring setup
Dashboards that show what's actually happening -- connect rates, agent utilization, drop rates, carrier performance -- so you can see problems before they cost you money.
Simple. Results-Based.
We put our fee on the line. If we don't hit 50% improvement, you don't pay the completion fee.
2-Week Optimization Sprint
$5,000
total project cost
What's included:
Ongoing optimization: $1,500/mo
After the sprint, we keep tuning. Monthly reviews, AMD adjustments as traffic patterns shift, DID rotation, list hygiene. Cancel anytime.
We Actually Run Dialers
We're not a consulting firm that read the VICIdial docs last week. We've been building on Asterisk and VICIdial since 2018. We run our own installs. We've seen every weird edge case.
221
accounts across 34 platforms
70+
published blog posts
8+
years with Asterisk
How It Works
You fill out the form below
Tell us about your setup -- agent count, current connect rates, what's bugging you. Takes 2 minutes.
We run a free baseline audit
We look at your VICIdial install, measure current conversion rates, and identify the biggest wins. This part is free -- no commitment.
$1K deposit, we start the sprint
Two weeks of focused optimization. AMD tuning, dialer config, trunk fixes, list cleanup, monitoring setup. We work on your system during off-hours so nothing breaks mid-shift.
We prove the numbers, you pay the rest
Side-by-side comparison of before and after. If conversions are up 50% or more, you pay the remaining $4K. If not, you don't. Simple as that.
Common Questions
How do you measure the 50% improvement?
We measure conversion rate -- the percentage of dialed calls that result in a successful outcome (sale, appointment, qualified lead, whatever your KPI is). We take a 1-week baseline before we start, then compare against a 1-week period after optimization. Same lists, same agents, same hours.
What if my conversions are already decent?
If you're already well-optimized, we'll tell you that during the free audit. We don't take on projects where we can't deliver. The audit is free either way -- worst case you get a professional review of your setup.
Do you need root access to my server?
Yes, for the optimization sprint. We need access to Asterisk configs, VICIdial admin, and the database. We can work through a VPN or SSH tunnel. We'll document every change we make.
Will this cause downtime?
No. We do all configuration changes during off-hours and test before going live. If anything requires an Asterisk restart, we schedule it during your maintenance window.
What's the $1,500/mo continuity?
After the initial sprint, traffic patterns change, carriers update their networks, new lists come in. The monthly retainer keeps everything tuned. Monthly performance review, AMD re-calibration, DID rotation, list hygiene. Cancel anytime -- no contract.
Start With the Free Audit
No commitment, no sales pitch. We'll look at your VICIdial install, tell you what's wrong, and give you a realistic number on what improvement to expect.
If the numbers make sense, we'll talk about the sprint. If they don't, you still walk away with a free diagnostic.
Request Your Free Audit
Takes 2 minutes. We'll follow up within 48 hours.