8 drop-in configuration files with line-by-line explanations. Built from hundreds of real deployments. Stop guessing at settings.
.confAnswering machine detection tuned for B2B, B2C, and cell-heavy campaigns. Cuts false positives from 15-30% to under 5%. Three pre-built profiles with the math behind every setting.
.confDial level, hopper size, adaptive algorithm, trunk management, agent routing, and compliance settings. Covers every campaign setting that affects calls-per-hour.
.confComplete IVR with business hours routing, multi-level menus, hold queue with position announcements, overflow to voicemail, and skill-based routing. Includes Asterisk dialplan and VICIdial in-group settings.
.confCALLBK vs CBHOLD dispositions, scheduled callback timing, agent-owned callback handling, hopper injection, API-driven callbacks from web forms. Includes callback conversion best practices.
.confNAT traversal (the actual fix for one-way audio), WebRTC softphone configuration, SRTP encryption, firewall rules, and Kamailio edge proxy. Covers PJSIP and legacy chan_sip.
.confFail2ban rules for SIP brute force, iptables firewall with default-deny, AMI lockdown (bind to localhost, minimal permissions), TLS 1.2+ cipher config, and web interface hardening.
.confRecording format comparison (WAV vs GSM vs Opus — with math), post-recording compression scripts, archival rotation, AWS S3 cloud backup with lifecycle policies, and disk monitoring alerts.
.confMySQL replication (primary-replica), VICIdial server roles, NFS shared recordings, Kamailio SIP load balancing, HAProxy for web interface, and cluster health monitoring.
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