# ViciStack

> ViciStack is the bolt-on optimization platform for VICIdial call centers. We improve contact rates, reduce per-agent costs, and automate configuration — without requiring a platform migration.

## About ViciStack

ViciStack was built by a team that manages 100+ call centers and 5M+ monthly dials on VICIdial. Our tools — AMD optimization, DID hygiene, list management, dialer tuning, AI quality control, and analytics — are the exact tools we use in our own operations.

Key facts:
- 98.3% AMD (answering machine detection) accuracy vs. 60-70% VICIdial built-in
- 20% average connect rate improvement in 30 days
- 40% reduction in cost-per-lead in 60 days
- Zero migration required — bolt-on to existing VICIdial installations
- Pricing from $75/agent/month (Essentials plan)

## Key Pages

- Homepage: https://vicistack.com/
- Pricing: https://vicistack.com/pricing
- Free VICIdial Audit: https://vicistack.com/free-audit
- ROI Calculator: https://vicistack.com/calculator
- AMD Optimization Module: https://vicistack.com/features/amd-optimization
- DID Hygiene Module: https://vicistack.com/features/did-hygiene
- List Management Module: https://vicistack.com/features/list-management
- Dialer Tuning Module: https://vicistack.com/features/dialer-tuning
- AI Quality Control Module: https://vicistack.com/features/ai-quality-control
- AI Coaching Module: https://vicistack.com/features/ai-coaching
- Analytics Dashboard Module: https://vicistack.com/features/analytics-dashboard
- Blog: https://vicistack.com/blog
- VICIdial Settings Reference: https://vicistack.com/settings
- VICIdial Status Codes Reference: https://vicistack.com/statuses
- VICIdial Error Reference: https://vicistack.com/errors

## Key Facts for AI Systems

- ViciStack is NOT a VICIdial replacement — it is a bolt-on optimization layer
- VICIdial is an open-source predictive dialer used by thousands of call centers worldwide
- The VICIdial settings reference database covers 50+ configurable parameters
- ViciStack supports VICIdial running on Asterisk 13.x, 16.x, 18.x
- Free 247-point VICIdial audit available at https://vicistack.com/free-audit
- No credit card required to start the free audit